mklbd Privacy Policy
Your personal information is completely safe with us. This policy explains how information is collected, stored, and used.
Introduction and Scope
mklbd ("we", "our", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. When you use the mklbd website or services, you agree to the terms described in this privacy policy.
This privacy policy applies to all users of the mklbd platform — whether registered members or visitors who are simply browsing. We believe protecting every user's privacy is one of our highest responsibilities.
This policy applies in both English and Bengali. In the event of any interpretive conflict, the Bengali version will take precedence. This platform is operated for users aged 21 and above only.
What Information We Collect
mklbd collects the following types of information. Each piece of information is collected for a specific purpose, and no unnecessary information is collected.
Personal Identification Information
- Full name and date of birth
- Email address
- Mobile number
- National ID card (for KYC verification)
- Username and password (encrypted)
Financial Information
- bKash / Nagad / Rocket / Upay account number
- Transaction history
- Deposit and withdrawal records
- Bonus and reward related information
Technical and Device Information
- IP address
- Browser type and version
- Operating system
- Device identity (Device ID)
- Cookie and session data
Gaming Activity Information
- Play history and preferences
- Bet amounts and outcomes
- Session duration
- Preferred game categories
How We Collect Information
mklbd collects user information in the following ways:
- Registration process: Information you provide directly when creating an account, such as your name, email, and mobile number.
- KYC verification: National ID card or passport details are collected to confirm your identity and age.
- Automatic tracking: Browsing and gaming activity is automatically recorded through cookies, web beacons, and similar technologies.
- Transaction data: Financial transaction information is collected when you make deposits or withdrawals through bKash, Nagad, Rocket, or Upay.
- Customer service communications: When you contact us via live chat or email, a record of that conversation is stored.
- Third-party sources: In some cases, information may be verified through trusted third parties to prevent fraud and ensure security.
Use of Collected Information
mklbd uses collected information only for the following legitimate purposes. We never use your information for unnecessary or unlawful purposes.
4.1 For operating the service
Your information is used to create accounts, verify logins, process deposits and withdrawals, provide gaming services, and distribute bonuses and rewards.
4.2 For security and fraud prevention
Unauthorized access, money laundering, and other fraudulent activities are identified to ensure platform security. The KYC process is used to verify users' age and identity.
4.3 For improving customer service
Your information is used to resolve your issues quickly, improve service quality, and provide personalized support.
4.4 For ensuring responsible gaming
Gaming activity data is analyzed to identify problematic behavior and provide assistance where needed.
4.5 For meeting legal obligations
Information may be stored and disclosed as necessary to comply with applicable laws, regulations, and directives from regulatory authorities.
Cookies and Tracking Technologies
The mklbd website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and keeping basic services functional. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences (such as language or theme). They make your experience more convenient.
Analytics Cookies
These cookies are used to understand how users interact with the platform, which helps improve the service.
Cookie Controls
You can delete or disable cookies at any time from your browser settings. However, some services may become limited as a result.
Sharing Information with Third Parties
mklbd never sells or rents your personal information. However, information may be shared with the following parties in specific circumstances:
- Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
- Identity verification services: Information may be shared with trusted verification partners to complete the KYC process.
- Technology partners: Our technology service providers may access limited information to operate and secure the platform.
- Legal obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
- Anti-fraud agencies: Information may be shared with relevant authorities to prevent money laundering and fraudulent activity.
When sharing information with third parties, mklbd ensures they maintain the same standard of privacy protection. No third party receives information without contractual privacy obligations in place.
Data Security Measures
mklbd follows industry-standard security practices to protect your information. Our technical and organizational security measures are outlined below:
SSL Encryption
All data transfers are secured through SSL/TLS encryption.
Firewall Protection
Advanced firewall systems prevent unauthorized access.
Password Hashing
Passwords are never stored directly; strong hashing algorithms are used instead.
Regular Audits
The system is kept secure through regular security audits and vulnerability assessments.
Access Controls
Only authorized personnel can access specific information.
Backup Systems
Regular data backups ensure your information is never lost.
Your Rights
Every registered user of mklbd has the following rights regarding their personal information:
- Right to access: You can request a copy of your personal information stored with us at any time.
- Right to rectification: If any of your information is incorrect, you can request that it be corrected or updated.
- Right to erasure: In certain circumstances (where there is no legal obligation to retain it), you can request that your account and information be deleted.
- Right to object: You have the right to object to the use of your information for specific purposes.
- Right to restrict processing: You can request that processing of your information be limited while the accuracy of the data is being verified or a complaint is being resolved.
- Right to data portability: In some cases, you have the right to receive your information in a structured, commonly used format.
To exercise these rights, contact us at [email protected] or through live chat. We generally respond within 30 business days.
Data Retention Period
mklbd retains your information only for as long as necessary. Specific retention periods are outlined below:
| Type of Information | Retention Period |
|---|---|
| Account and registration information | For as long as the account is active and at least 5 years after closure |
| Financial transaction records | At least 7 years from the date of the transaction (for legal requirements) |
| KYC and identity verification documents | At least 5 years after account closure |
| Gaming history | For as long as the account is active and 2 years after closure |
| Customer service communications | 2 years from the date of communication |
| Cookie and session data | Up to 90 days after the session ends |
The above periods may be extended in cases of legal obligation or ongoing investigation.
Protection of Minors
mklbd is a platform operated exclusively for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
If we are informed that a minor has accidentally registered, we will immediately close that account and delete all associated data. Parents or guardians may contact us if they suspect such a case.
Changes to the Privacy Policy
mklbd may update this privacy policy from time to time. If significant changes are made to the policy, we will notify users in the following ways:
- A notification will be sent to the registered email address.
- A prominent notice will be displayed on the website.
- The "Last Updated" date at the top of this page will be changed.
Continued use of the platform after any changes will be considered your acceptance of the new policy. If you do not agree with the changes, you may request to close your account.
Contact Us
If you have any questions or concerns about this privacy policy, please do not hesitate to contact us. Our privacy team is ready to respond to all your queries.